Return and Refunds
Return Policy
We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return.
Eligibility:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, you can contact us at contact@curlay.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Contact for Questions:
You can always contact us for any return questions at contact@curlay.com.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
If the customer orders the wrong product for any reason and wants to return it, then the customer will bear the shipping charges.
If we mistakenly give the wrong product to our customer, then we will bear the shipping charges.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, check out our Contact Us page or reach us directly:
- curlay.com is operated by AVASWIFT LTD.
- Phone: +15124288779 (Monday to Friday: 9:30 AM – 6:30 PM CDT).
- Email: contact@curlay.com.
- Address: 701 Tillery St #12, Austin, TX 78702, United States.